Terms of Service

Last updated: August 10, 2026

In using this website you are deemed to have read and agreed to the following terms and conditions:

By allowing you to access the Website, John & Norma's Succulents grants to you a licence on the terms below. Your use of, or access to this Website is conditional upon your acceptance and compliance with these terms and conditions. By continuing to use, or access this Website, you agree to be bound by these terms and conditions. Please do not use this Website if you do not agree to these terms and conditions. Since you are bound by these terms and conditions, you should periodically refer to them.

It is a condition of use of this website that you must keep your login details secure and not disclose them to any other person or organisation.

Purchases can be made through the Website via your account or as a guest. Your purchase amount including postage will be totaled at the checkout. Completion of the checkout process requires your approval of the final prices and these terms and conditions before the payment transaction proceeds.

Membership and viewing of this Website are open to persons of any age, anywhere in the world. However, only persons over the age of 18 may purchase from the Website and delivery can only be made to Australian residential or business addresses within Victoria, New South Wales, Australian Capital Territory, Queensland and South Australia.

While using the Website, it is a condition of use that you agree not to interfere with, or attempt to interfere, with the proper working of the Website or any transaction being conducted on the website, or to gain unauthorised access to any part of the Website.

PRODUCT AVAILABILITY & PRICING

Colour Availability
While we endeavour to keep imagery updated and try to show a range of different colour changes throughout the seasons, our plants are living organisms and constantly changing. Plants will vary in colour depending on the time of year and growing conditions. Watering some succulents when dry for example can alter colours overnight. We always select the best plants on a first in, best dressed basis and cannot guarantee you will receive plants with exactly the same colouring as depicted in our images

Offer Terms and Conditions
Offers are available for the advertised duration of the marketing campaign or while stocks last. Accessories and items used for styling and display purposes in photographs are not for sale with the product.

Whilst John & Norma's Succulents will make every effort to ensure we have sufficient stock of advertised items, we cannot take responsibility for any unforeseen shortages due to seasonal growing conditions or unforeseen factors outside of our control.

Pricing and Errors
Whilst we try and ensure that all details, descriptions, and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of GST. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

Correction of Errors and Inaccuracies
Our website or communications may contain typographical errors or other errors or inaccuracies and may not be complete or current. We, therefore, reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on our website or from communications from John & Norma's Succulents that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

Stock Availability and Substitutions
John & Norma's Succulents will endeavour to have all advertised products in stock for the duration of the sale. However, they are only available while stocks last. If you order an item that has become out of stock, or the plant/s we have remaining, no longer meet our stringent quality standards, then we may substitute it with either two smaller plants, a larger plant, or issue a refund. We may also contact you to discuss other options. Worse case scenario, if we have no suitable plants available, we will try to give you a cutting as a *gift and refund your original full purchase cost. *Applies to most general succulents, not rare expensive varieties.

Payment Adjustments for Substitutions
Should we contact you and you choose a replacement that costs more than your original order, you may need to cover the difference before shipment. Conversely, if the new item costs less, we'll refund the difference using your original payment method. If we independently substitute with plants costing more than your original purchase, we will cover the extra cost.

Monitoring Stock Levels
John & Norma's Succulents regularly monitors stock levels and will endeavour to mark out-of-stock items with Sold Out as soon as possible.

SHIPPING

Product prices exclude postage charges as they will be calculated based on your completed order at checkout. Our standard shipping rates do not include insurance. John & Norma's Succulents is not responsible for any damage, destruction or loss of goods after departure from our premises.

All orders are shipped via Australia Post. Once dispatched, you’ll receive a tracking number to follow your delivery. You can also track your parcel here: [Australia Post Tracking Page].

For any delays in transit, Australia Post is best placed to assist with tracking and delivery updates.

If no one is present when Australia Post attempts delivery, the handling of your consignment will be subject to Australia Post’s current delivery procedures and the delivery preferences available for your address. Depending on the circumstances, Australia Post may leave the parcel in a safe place, redirect it to a nearby Post Office or collection point, or provide collection or delivery instructions by card or electronic notification.

As Australia Post’s delivery procedures and options may change from time to time, please refer to Australia Post for the most current information regarding missed deliveries and parcel collection.

We will endeavour to ensure your order is dispatched promptly and packaged carefully for its journey. Delivery timeframes provided by Australia Post are estimates and may occasionally be affected by circumstances outside our control.

If your order is delayed, lost, or arrives damaged, please contact us. We will do our best to investigate the issue with Australia Post and work with you to reach a fair and practical resolution. Our responsibility to our customers is not intended to be excluded simply because an order has been handed to Australia Post for delivery.

Nothing in these Terms limits or excludes any rights or remedies you may have under the Australian Consumer Law.

For more information on postage, please visit the Shipping section of the Website.

ADDRESS VERIFICATION & ORDER REPROCESSING

Customers are responsible for ensuring that the delivery address provided at checkout is complete, accurate and recognised by Australia Post. If Australia Post is unable to verify the address supplied, we may be unable to dispatch your order until the address has been corrected.

Orders containing live plants are generally processed shortly before dispatch. This process includes selecting plants, removing them from their pots, bare-rooting, inspecting their quality, wrapping, packing and boxing them ready for shipment.

Once an order has been fully prepared for dispatch, live plants cannot remain boxed indefinitely without affecting their health and quality. If we are unable to dispatch your order due to an incorrect or incomplete address, failure to provide requested information, or any other delay beyond our reasonable control, we will make reasonable attempts to contact you using the contact details provided with your order.

If we have not received the required information within three (3) business days of our first written request, we reserve the right to unpack the order, re-pot the plants and return them to growing conditions to protect their health and quality. Should you subsequently wish to proceed with your order after it has been unpacked, the order will need to be prepared again prior to dispatch.

Any cancellation, refund or order requiring reprocessing after it has been fully prepared for dispatch may incur an Order Reprocessing Fee of up to 25% of the order value. This fee reflects the genuine costs associated with selecting, bare-rooting, packing, unpacking, re-potting, caring for and reprocessing live plants back to a healthy, saleable condition. This fee is intended solely to recover reasonable costs incurred and is not a penalty. We reserve the right to reduce or waive this fee at our discretion where circumstances warrant.

If a parcel is returned to us by Australia Post due to an incorrect, incomplete or undeliverable address supplied by the customer, or because the parcel was not collected within Australia Post's required collection period, the customer will be responsible for:

Any additional postage or freight charges incurred for re-dispatch.
Any applicable Order Reprocessing Fee where the plants require unpacking, recovery or reprocessing before they can be safely re-dispatched.
Any other reasonable costs directly incurred in restoring the order to a healthy, saleable or shippable condition.

Where practical, we will always endeavour to contact the customer and work towards a mutually satisfactory outcome before cancelling an order or applying any applicable fees.

PAYMENT

All prices are in Australian dollars including GST. We accept Mastercard and Visa through our secure eWAY payment gateway or with PayPal or Afterpay. When paying via PayPal you can also utilize any method of payment linked to your PayPal account, including credit cards, your PayPal account balance or your linked bank account.

PRICING

John & Norma's Succulents will take great care to ensure that our pricing on the Website is accurate at all times, however we reserve the right to correct, alter and update our pricing and delivery charges at anytime.

If you order an item that does not have the correct pricing, we will inform you of the new price as soon as possible and request your instructions before processing the sale. An online order is not officially processed until it has been processed through the sale system. Until this time, we reserve the right to remove this item from sale.

You may choose to have your order refunded if you are not happy with the new notified price of a product.

PRIVACY

All registered Website members and guests consent to the information they submit being entered into the John & Norma's Succulents database & that John & Norma's Succulents & John & Norma's Succulents employees or contractors may use this information to send future marketing materials to you.

John & Norma's Succulents is bound by the Information Privacy Principles in the Information Privacy Act 2001 (Vic). All personal details of the entrants shall be stored and administered by John & Norma's Succulents. For more information, please visit the Privacy Policy section of the Website.

CONDITIONS OF SALE

Any products sold on the Website are final at the time your order is processed and dispatched from John & Norma's Succulents and not at the time of providing a confirmation receipt of your online transaction.

If there are any difficulties with fulfilling your order, particularly with an item being out of stock, we will contact you as soon as possible. John & Norma's Succulents will endeavour to satisfactorily resolve any issues with fulfilling your order within a reasonable timeframe.

All products remain the property of John & Norma's Succulents until your order has been processed and dispatched.

COPYRIGHT

Permission is granted to electronically copy or to print hard copy sections of this Website only for the purpose of placing an order with jnsucculents.com.au or for using this site as a shopping resource.

Any other use of materials on this site, including copying of images and text, reproduction for purposes other than those noted above, modification, distribution, or republication, without prior written permission of John & Norma's Succulents is strictly prohibited.

LINKS

Links on John & Norma's Succulents websites to external entities are not covered within these terms and conditions, they only cover jnsucculents.com.au. John & Norma's Succulents will not take responsibility for the content on linked sites or your use of those sites, as you enter any other website at your own risk.

DISCLAIMER

The content on this Website including the information, products, images, text and graphics plus the services offered through this Website, are provided without warranty. To the extent permitted by law, John & Norma's Succulents disclaims all representations and warranties, expressed or implied, with respect to such information, services, products and materials, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement and freedom from computer virus.

LIMITATION OF LIABILITY

Nothing in these Terms and Conditions excludes, restricts or modifies any rights, guarantees or remedies available to you under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded.

Some of our products, including cacti, succulents, plants, potting mixes and related gardening products, may present inherent risks if handled or used without appropriate care. These may include sharp spines, thorns or plant material, and dust or particles associated with potting mixes and other growing products. Customers are responsible for taking reasonable care when opening parcels and handling, using or disposing of these products, and for following any warnings or instructions provided.

To the extent permitted by law, John & Norma’s Succulents will not be liable for injury, loss or damage resulting from misuse, inappropriate handling, failure to follow warnings or instructions, or other circumstances beyond our reasonable control.

This limitation does not apply where liability cannot lawfully be excluded or limited, including where loss, damage or injury results from a failure to comply with an applicable consumer guarantee under the Australian Consumer Law.

John & Normas Succulents reserves the right to alter these terms and conditions at any time.