Privacy Policy

John & Norma’s Succulents

Last updated: April 15, 2026

This Privacy Policy describes how John & Norma’s Succulents (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our website, or make a purchase from jnsucculents.com.au (the “Site”).

By using our website, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect personal information to provide our products and services to you.

Information you provide directly:

Name
Billing and shipping address
Email address
Phone number
Order details and purchase history
Any information you provide when contacting us

Automatically collected information:

IP address
Browser and device information
Pages visited and time spent on site
Cookies and tracking technologies

Information from third parties:
We may receive information from trusted service providers such as payment processors and our website platform to help process orders and operate our business.

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate with you about purchases or enquiries
Provide customer support
Improve our website and services
Send marketing emails (only if you opt in)
Detect and prevent fraud or misuse

3. Shopify & Third-Party Services

Our store is hosted on Shopify, which provides the ecommerce platform we use to operate our business.

We also use a range of third-party apps and services (such as payment providers, shipping systems, analytics tools, and review platforms) in the day-to-day running of our website.

These services may collect, use, or store customer information as part of their function.

Please note:

These providers operate under their own privacy policies
We do not control how third-party services manage data
Your information may be processed or stored outside Australia

For more information, you can view Shopify’s Privacy Policy here:
Shopify Privacy Policy – https://www.shopify.com/legal/privacy

4. Payments

All payments are processed securely through trusted third-party providers. We do not store full credit card or payment details on our servers.

5. Cookies

We use cookies and similar technologies to:

Improve your browsing experience
Remember your preferences
Analyse website performance
Support marketing and advertising

You can manage or disable cookies through your browser settings, though some features of the site may not function properly.

6. Disclosure of Personal Information

We may share your information where necessary to operate our business, including:

Service providers (e.g. payment processing, shipping, IT systems)
Marketing and analytics providers
Where required by law or to protect our rights

We do not sell your personal information.

7. Data Security & Retention

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access.

However, no online system is completely secure, and we cannot guarantee absolute security.

We retain your information only as long as necessary to:

Fulfil orders
Meet legal obligations
Resolve disputes
Maintain business records

8. Children’s Privacy

Our website is not intended for children, and we do not knowingly collect personal information from individuals under 16 years of age.

If you believe a child has provided us with personal information, please contact us and we will promptly remove it.

9. Your Rights

You may request to:

Access the personal information we hold about you
Correct inaccurate information
Request deletion of your information (where legally permitted)
Opt out of marketing communications

To make a request, please contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

John & Norma’s Succulents
Email: support@jnsucculents.com.au